Assessor Resource

FNSILA504
Negotiate and effect settlement

Assessment tool

Version 1.0
Issue Date: May 2024


This unit describes the skills and knowledge required to identify all available options for settlement and to assist in the settlement process relating to loss situations, damage or injury including dispute resolution in the case of contention within the settlement process.

It applies to individuals in the loss adjusting sector who use specialised knowledge, well-developed organisational skills and strong communication skills to effectively negotiate with a range of personnel. It may be applied within organisations of various sizes and across a range of customer bases.

Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for negotiation

1.1 Accurately identify all relevant issues and options for settlement in advance

1.2 Obtain additional information to support identified options from relevant sources and parties

1.3 Carry out cost–benefit analysis on various options identified

1.4 Document and accurately prepare settlement options in professional format prior to negotiations, and in accordance with client or organisational policy and guidelines and with relevant legislation or codes of practice

2. Attend meetings with involved parties

2.1 Document and accurately prepare all information and data needed for settlement meetings in professional format prior to meetings

2.2 Arrange and conduct meetings of involved parties in orderly, courteous and professional manner to ensure resolution of issues and settlement

2.3 Accurately document and promptly convey outcomes of meetings between involved parties to clients and all other parties

2.4 Promptly make available, where appropriate, all documents and information processed as part of loss adjustment activities to other involved parties

3. Represent clients in cases where disputation arises

3.1 Represent clients or organisational interests satisfactorily and provide all relevant documents and information to other involved parties

3.2 Manage disputations courteously and professionally to ensure best and most expeditious outcome for clients or organisations at minimum monetary and other costs

Evidence of the ability to:

undertake a cost–benefit analysis of a loss situation and recommend appropriate action

apply security practices and principles

use risk management and minimisation practices

develop a settlement document with options for consideration

maintain and apply up-to-date knowledge of the types and categories of insurance policies relevant to loss adjusting.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

explain the key features of:

claims management processes and procedures

recovery processes

relevant policy coverage and requirements

salvage and disposal methods

subrogation

types and categories of insurance policies

identify and describe the key features of:

insurance and contract law principles

loss adjusting principles and practice

relevant legislation and industry codes of practice

risk management and minimisation principles and techniques.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the insurance loss adjusting field of work and include access to:

organisational records

organisational policy, procedures, legislation and regulations as they relate to contracts of insurance

common office equipment, technology, software and consumables.

Assessors must satisfy NVR/AQTF assessor requirements.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare for negotiation

1.1 Accurately identify all relevant issues and options for settlement in advance

1.2 Obtain additional information to support identified options from relevant sources and parties

1.3 Carry out cost–benefit analysis on various options identified

1.4 Document and accurately prepare settlement options in professional format prior to negotiations, and in accordance with client or organisational policy and guidelines and with relevant legislation or codes of practice

2. Attend meetings with involved parties

2.1 Document and accurately prepare all information and data needed for settlement meetings in professional format prior to meetings

2.2 Arrange and conduct meetings of involved parties in orderly, courteous and professional manner to ensure resolution of issues and settlement

2.3 Accurately document and promptly convey outcomes of meetings between involved parties to clients and all other parties

2.4 Promptly make available, where appropriate, all documents and information processed as part of loss adjustment activities to other involved parties

3. Represent clients in cases where disputation arises

3.1 Represent clients or organisational interests satisfactorily and provide all relevant documents and information to other involved parties

3.2 Manage disputations courteously and professionally to ensure best and most expeditious outcome for clients or organisations at minimum monetary and other costs

Evidence of the ability to:

undertake a cost–benefit analysis of a loss situation and recommend appropriate action

apply security practices and principles

use risk management and minimisation practices

develop a settlement document with options for consideration

maintain and apply up-to-date knowledge of the types and categories of insurance policies relevant to loss adjusting.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

explain the key features of:

claims management processes and procedures

recovery processes

relevant policy coverage and requirements

salvage and disposal methods

subrogation

types and categories of insurance policies

identify and describe the key features of:

insurance and contract law principles

loss adjusting principles and practice

relevant legislation and industry codes of practice

risk management and minimisation principles and techniques.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the insurance loss adjusting field of work and include access to:

organisational records

organisational policy, procedures, legislation and regulations as they relate to contracts of insurance

common office equipment, technology, software and consumables.

Assessors must satisfy NVR/AQTF assessor requirements.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Accurately identify all relevant issues and options for settlement in advance 
Obtain additional information to support identified options from relevant sources and parties 
Carry out cost–benefit analysis on various options identified 
Document and accurately prepare settlement options in professional format prior to negotiations, and in accordance with client or organisational policy and guidelines and with relevant legislation or codes of practice 
Document and accurately prepare all information and data needed for settlement meetings in professional format prior to meetings 
Arrange and conduct meetings of involved parties in orderly, courteous and professional manner to ensure resolution of issues and settlement 
Accurately document and promptly convey outcomes of meetings between involved parties to clients and all other parties 
Promptly make available, where appropriate, all documents and information processed as part of loss adjustment activities to other involved parties 
Represent clients or organisational interests satisfactorily and provide all relevant documents and information to other involved parties 
Manage disputations courteously and professionally to ensure best and most expeditious outcome for clients or organisations at minimum monetary and other costs 

Forms

Assessment Cover Sheet

FNSILA504 - Negotiate and effect settlement
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSILA504 - Negotiate and effect settlement

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: